Frequently Asked Questions: 

How long will my order take to be made + shipped to me?

Depending on the garment style, please allow upto 5 weeks for your garment to be handmade by Liv. Sometimes this wait time may be longer if it is during a busy time of year. Liv makes everything herself, so good things do take time.

Can I get the pieces tailored fit to my height/shape/size?

YES! That is the beauty of clothing that is made to order, you can alter features such as garment length, sleeve length and desired fit of a garment (yet still remaining within the design of the garment you have chosen). Just fill out all the specific measurements needed when you order your chosen piece. If you wish to completely customise a style and change certain aspects, please contact Liv directly to commission a piece that is just for you. This may include a further cost depending on what you have in mind.

Do you ship overseas?

At the moment LILA by Liv just ships within New Zealand. But we are looking into offering overseas shipping in the near future.

Can I return my item and get a refund if I don’t like it?

LILA by Liv does not accept traditional returns or refunds, as most pieces/products are made to order or custom made. However, if you have any issues with a garment and require alterations, please contact Liv within 7 days of receiving your garment to arrange a solution. Depending on the amount of alteration needed, there may be extra costs involved. Please read more about this on our Terms and Conditions page.

How do I measure myself correctly?

Please check out the measuring tutorial on our 'Garment Sizing' page, located in the top menu bar.

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