Terms & Conditions

By ordering a garment through LILA by Liv, you are agreeing to the following terms and conditions:

Returns & Refunds

 

LILA by Liv does not accept traditional returns or refunds, as most pieces/products are made to order or custom made. However, if you have any issues with a garment and require alterations, please contact Liv within 7 days of receiving your garment to arrange a solution. Depending on the amount of alteration needed, there may be extra costs involved

 

LILA by Liv will not be responsible for any sizing issues that result from a client’s measuring error. Liv strictly follows each measurement that is given by each client, so please ensure that you measure yourself as accurately as possible for your handmade garments. Please refer to our sizing information here for guidance. 

Time Frame

 

All garments are made to order (unless specified otherwise) and will usually take about 2-4 weeks to be made. Please understand this time frame can vary, depending on the demand of orders at the time. Each order is fulfilled in chronological order, so we appreciate your patience. If you need a garment more urgently, please select our 'priority surcharge product' when ordering.  

Shipping + Delivery 

 

Currently, LILA by Liv only ships within New Zealand. 

 

All shipping prices are calculated at the checkout, depending on the garments you order. If you order more than one garment, the postage will be dependant on the higher-priced item in your order. Please note: there are surcharges for rural postage. 

 

Tracking

 

Once your item(s) have been made, you will receive a tracking email. Please note: this could end up in your spam folder, so be sure to check regularly. Most parcels are sent with NZ Post. 

 

Privacy Statement

 

LILA by Liv is committed to creating handmade clothing that is comfortable, thoughtful and wearable for each individual client. All information provided by the clients is used only for the construction of each piece. No information is shared elsewhere. By purchasing from LILA by Liv, you are agreeing and abiding by the terms and conditions stated. 

 

All third parties used to process your payments on lilabyliv.com are secure and your information is only used to process your payment for the purchase at hand. LILA by Liv does not share your payment information elsewhere, it is simply used for your order purchases only.