Terms & Conditions
By ordering a garment through LILA by Liv, you are agreeing to the following terms and conditions:
Shipping + Delivery
Currently, our made to order pieces are only available to ship within New Zealand. This is something that we will be expanding as LILA by Liv continues to grow.
ALL shipping prices are calculated at the checkout, depending on the garments you order. If you order more than one garment, the postage will be dependant on the higher-priced item in your order.
All pieces are sent either through New Zealand Couriers or Aramex Couriers. Once your piece has been made and sent, you will receive an email with your tracking information.
Most pieces that are custom made by hand (dresses, blouses, jackets + coats, skirts….) will take about 2-4 weeks to be made. This all depends on the demand and the amount of orders made at the time. But each piece is made in the order that they were purchased, so please be patient. If you need a garment more urgently, please contact me to discuss an extra fee.
Returns & Refunds
Returns and Refunds are not available, as most pieces are custom made and made to order. However, if you have any issues with a garment, please get in contact and we can arrange some sort of solution.
LILA by Liv will not be responsible for any sizing issues that result from a client’s measuring error. I follow each measurement that is given to me by each client, so please ensure that you measure yourself as accurately as possible for your custom made garments. Please refer to our sizing information here.
At LILA by Liv, all pieces are either custom made by hand or made to order once clients have pre-ordered through the LILA by Liv site. This means that more care and time is taken to make sure your pieces are perfect for you. So please be patient when ordering and understand that there will be at least a 2 week waiting time as your pieces are ordered and made for you. Each product has it’s own specific waiting time, which is described in their product description.
LILA by Liv is committed to creating custom made clothing that is comfortable, thoughtful and wearable for each individual client. All information provided by the clients is used only for the construction of each piece and no information is shared elsewhere. By purchasing from LILA by Liv, you are agreeing and abiding to these above statements and the terms and conditions stated.
All third-parties used to process your payments on lilabyliv.com are secure and your information is only used to process your payment for the purchase at hand. LILA by Liv does not share your payment information elsewhere, it is simply used for your custom order purchases only.